EDGE™ HomeCenter

Motorola’s Home Center solution, one of the products within Motorola’s award-winning EDGE Service Assurance Software Suite, helps operators avoid expensive live support calls and truck rolls by providing subscribers with a self-service tool that empowers them to manage their own home-network and devices.

Unlike traditional PC-based self-help tools, Motorola’s Home Center’s cloud-based self-service console provides a consistent user experience across multiple screens (PC, Mobile and TV), accessible from remote locations while either at home or away and can interface with existing service provider billing and support systems for easy system updates and auto-provisioning of new services.

Edge-Manager
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Features

    Self-Care Features
  • Interactive home network map with links
  • WiFi management and roubleshooting
  • PC-based security monitoring and applications
  • PC health check and trouble resolution
  • E-mail configuration options

    • Business Rules Features
  • Automated scripting support
  • Admin workflow creation

    • Connectivity Features
  • Companion application available for PC to monitor and troubleshoot in case of broadband connection loss

    • Multi-Screen Features
  • Thin-client (browser) support with GUI available on PC, Mac, smartphones and tablets
  • Consistent user interface across multiple screens (Web, Mobile and TV) at home or away

    • Assisted help features
  • Supports integration with TR-069 ACS
  • Interoperable with desktop remote PC support tools

    • Reporting Features
  • Session-logging so that in case of support call, HelpDesk agent can see what self-care steps have already been taken by subscriber

Drawing on more than 80 years of innovation heritage, Motorola is helping people realize the promise of convergence by fusing innovative technology with human insights to create experiences that simplify, connect and enrich people's lives.