Motorola EDGE™ Service Assurance Software Suite enables our broadband service provider customers to provide their subscribers with a differentiated end-user experience. As digital home evolves, so does its support burden and support costs. Service providers want to avoid and shorten lengthy support calls and to reduce expensive truck rolls—EDGE provides the tools operators need to this.
EDGE enables service providers to remotely manage services and devices, extend management into the home network, enhance Help Desk customer care troubleshooting and provides tools for multi-screen consumer self-help. Furthermore, Motorola EDGE promotes retention of high-value subscribers. Subscribers may respond to various advanced IP-based solutions, but ultimately it's the quality of service—both from the technology itself and in terms of customer service—that will keep subscribers in place.