Motorola offers flexible solutions for whole-home service assurance across the entire customer lifecycle. Our products allow you to acquire subscribers, activate services, manage service support, and increase customer satisfaction. Motorola's NBBS remote device management software platform unifies and simplifies the management of triple play services, helping you deliver efficient, reliable voice, video, and data services. NBBS delivers a centralized device management for customer premises equipment – from broadband gateways and modems to VoIP phones and set-tops. It offers service-centric interfaces that simplify OSS integrations, and it abstracts and hides device-centric CPE interfaces. It relies on industry standard protocols, such as SOAP, LDAP, RADIUS, HTTP XML, TR-069, and SNMP; and it offers an extensible and customizable API for fast integration with minimal changes to existing OSS applications. It provides multi-vendor CPE support, allowing effective management of third-party devices. NBBS provides powerful device management for simplified, reliable management of all configurable devices at the network edge, and sophisticated policy management allows service providers to benefit from consistent policy implementation across diverse CPE platforms. NBBS has a field-proven scalable and secure architecture, and can scale from supporting a few users to millions of devices using highly secure administration.
Motorola eCare is a client server solution built on AJAX for dynamic and effective communications through secure web browser connections. All end user permissions for desktop interaction are stored in the secure embedded database that is part of the centralized server. The client portions are thin client browser add-ins that are dynamically populated as required, while the server may be utilized through Motorola's hosting service or installed within the data center of the deploying customer. eCare uses standard HTTP and HTTPS protocols for customer-technician communications and implements XML over HTTPS for integration with Customer Relationship Management (CRM) applications and other external services. eCare's embedded database supports SQL queries and exports to other tools for those customers seeking a unified reporting structure for all their customer care applications.