Support and Help Desk Applications

Motorola delivers support and help desk applications that allow telecommunications carriers to centrally gain visibility into the home network to support IPTV services, improve customer satisfaction, troubleshoot network devices and reduce costs by minimizing truck rolls.

Support & Help Desk Applications
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Benefits

Operations staff can centrally activate, provision, maintain and support broadband services, and support staff can remotely manage services and devices. They can even gain permission-based remote control over subscriber PCs to resolve problems. Using just an Internet connection and a web browser, the support technician can see what the customer sees, operate the computer remotely and push scripts to resolve support issues quickly and securely

Components

Drawing on more than 80 years of innovation heritage, Motorola is helping people realize the promise of convergence by fusing innovative technology with human insights to create experiences that simplify, connect and enrich people's lives.